Company Reviews for AT&T
| Company Summary (Averages of 3 reviews) | |||
| Pay Scale | 3 | Work Environment | 3.3 |
| Benefits | 2.7 | Job Respect | 2.7 |
| Location | 3.3 | Work Load | 2.7 |
| Job Security | 2.7 | Career Growth | 2.3 |
| Training | 3 | Total | 2.9 |
| Positive Reviews | 1 | Negative Reviews | 2 |
Recommended
by users
33.3%
| Pay Scale | 1 |
| Benefits | 1 |
| Location | 1 |
| Job Security | 1 |
| Training | 1 |
| Work Environment | 1 |
| Job Respect | 1 |
| Work Load | 1 |
| Career Growth | 1 |
1
Service of ATT is TERRIBLE 01/23/2010Be careful if you have even a possibility of having to relocate due to job loss, transfer ,etc. Even if ATT seems sympathetic to your situation, the fact that your phone cuts out 20% of what you say will NOT help you cancel your agreement, if they claim you are in a "good" coverage area.
ATT is terrible in my opinion. They have been great (when I lived in CA), but TERRIBLE after I was forced to move because of job loss.
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| Pay Scale | 1 |
| Benefits | 1 |
| Location | 1 |
| Job Security | 1 |
| Training | 1 |
| Work Environment | 1 |
| Job Respect | 1 |
| Work Load | 1 |
| Career Growth | 1 |
1
Canceling your AT&T account without being charged a cancelation fee. 02/23/2009I hate AT&T, we all do, so I am going to give you a few ideas on how to cancel your account without having to pay the ETF, or Early Termination Fee. Basically, I’m going to tell you how to cancel your service without paying the fee.
Ok, first of all, one big red flag that shows us that AT&T sucks is that they have their own cancelation department. Neither Verizon, Sprint, or any other company has a cancelation department. This just means that because AT&T is receiving so many calls from people wanting to cancel that they had no other recourse but to develop a department dedicated to dealing with frustrated customers. So the first thing you need to know is that no matter who you talk to on the phone, only the cancelation department is going to be able to take care of you. So once you get someone on the line, make sure to not waste your time talking to them but just ask for the cancelation department. This will help you to speed up the process.
Now there are only 3 reasons and 3 reasons alone that will AT&T will allow you to cancel your service without paying the fee. They are as such.
1) Military deployment.
This very simply means that you are in the military and are being deployed. Do to a very simple government law, if you are in the military and are being deployed you are not liable for any term agreements. This includes not just your cellular service with AT&T or any other company but also the apartment you may be renting or your satellite dish contract.
2) You are dead.
Yes, if you die, this is a reason that even AT&T will allow you out of your contract. How nice it if of them to give you that kind of peace of mind even in the afterlife.
3) You move to an area in which AT&T does not have coverage.
This the final reason and also the one you should use in your pursuit to canceling your AT&T service. It is very simple. It means that if you move to an area in which AT&T does not offer coverage, they will allow you out of your contract and not charge you a cancelation fee or “ETF”.
So how do you accomplish this? First, go to this link. http://www.wireless.att.com/coverageviewer/ . If that link does not work do this. Go to the AT&T website at http://www.att.com/ . Then in the upper right search box type in “coverage” then do the drop down for “wireless” and click “GO”. You will get some search results but the one at the top should read “AT&T Coverage Viewer”. Click on that. Now you are at AT&T’s coverage map. This shows you all the places that AT&T has coverage. What we are looking for is a local area, probably close to you, that does not get any coverage. This is very easy to find. Just click on the map in your location. Zoom in by using the zoom bar on the left and find your local area. Once you are in your area, you need to find a city that does not have any service. This is very easy to do as AT&T doesn’t have great coverage. Now, once you find a small city with no coverage, you will need to find a zip code within that city. You can do this by going to any search engine, Google, Yahoo, or MSN, and searching for “city zip codes”. A ton of websites will come up. Click on any of them. Now type in your new city and state. I am sure some local zip codes for that city will come up. Now just to confirm you are in the right place, go back to the AT&T website and verify that the zip code you just found doesn’t have service. Once you have this verified zip code, now you are ready to call AT&T.
The call process should be simple. You can reach AT&T at 1-800-331-0500, or 611 from your wireless phone. Now that you have them on the line, ask for the cancelation department. Once you have them on the line, just tell them, in not so much detail, that you are moving next week and you where told by your new employer that AT&T wireless doesn’t have any coverage in their city. I would then ask, what do I do. Let AT&T offer up the cancelation. It is always simpler if you let the customer service rep think they are in charge. Just an easy trick of the trade. But, if they do not, just tell them you need to cancel your service. Now it may or may not come up that you are in contract. If it does, just say, do I still have to pay the cancelation fee as I am moving to a place where you have no service. Trust me, AT&T will tell you that they do not charge for this kind of thing and they will be more than happy to take care of you.
That’s it, as long as you followed all of my instructions, you should now be free and clear of AT&T with no cancelation fee. Enjoy….
Please keep in mind that this is not a guarantee and your results may vary. But this is how I did it.
I hope this all helps.
Sincerely
Mr. AT&T Free
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| Pay Scale | 7 |
| Benefits | 6 |
| Location | 8 |
| Job Security | 6 |
| Training | 7 |
| Work Environment | 8 |
| Job Respect | 6 |
| Work Load | 6 |
| Career Growth | 5 |
6.6
It's ok, but could be a lot better. 01/21/2009I had Verizon as my carrier for over 6 years. In those 6 years i don't remember dropping even one call. But now that i have switched to AT&T, for the iphone, i have been dropping calls like flies. Almost 2 to 3 a day. In my apartment i am good to go, but if i try and drive around while talking on the phone, i seem to drop them every few miles. There are for sure some dead spots. At&T has been a good company to work for in the past as i was employed back in the day, but the coverage is for sure something to be desired. I was paid very well for a customer service employee and was actually promoted twice inside of 12 months. Training was pretty good and the work environment was awesome. I really enjoyed working there that's for sure. But as for my cellular coverage, ehhh, it's ok. It might be better in your area, but not in Seattle that's for sure. My only other frustration with AT&T is that now that i have had my phone for 3 weeks already, they won't let me cancel my service and switch back to Verizon. I mean, i guess i can but they wanna charge me $200 to do it. From a customer service standpoint, if you supply a better service, you won't have to worry about people canceling. But if you service sucks, as it does with AT&T, i guess it just makes more sense to charge people to cancel.
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